Where has all the Customer Service Gone?

Does anyone actually care about and, or do their job the way it was intended anymore? Just a short rant folks. I don't get it, can someone explain this to me? If you sign up for service, your bill should reflect what you signed up for. It's always a struggle, placed on hold while they look at your account? How much information is there to look at if you just signed up less than a week ago? How could your first bill be so very, very wrong?? Isn't it simple? I have worked in customer service, if I promised a customer a certain service, or a specific price I made sure that that's exactly what they got, no arguments, not questions asked, no hidden fees. So ridiculous!!